Governance and Internal Communication

Governance and Internal Communication

Stream A: HR, Governance & Stakeholder Management
Panel Discussion

Governance and Internal Communication: How to Build a Trustworthy and Respectful 2-way Relationship Between HQ and SSC to Optimize the Benefits of Centralization

  • Communication, delegation and responsibilization: 3 steps towards improved stakeholder management
  • Precisely setting-up transparent control guidelines and reporting structure at SSC level to improve stakeholder visibility
  • Implementing a feedback culture to better manage expectations and improve understanding
  • Accountability leads to dependency, or when your SSC becomes essential to HQ operations
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