SESSION 3 – STRATEGIC SSC/GBS, WHAT DOES IT MEAN?
How can GBS become more strategic inside organizations: From independent silos to an integrated engine
firing up all cylinders
• SSC/GBS to become more strategic, but… can they redefine their core design?
• Breaking-down silos and reporting lines: Improved cross-functional collaboration and communication for
more business coherence
• Leadership team role in initiating the transition toward a self-aware and uninhibited business partner
• Will the role of GBS head become obsolete (soon)?