Program for Friday 14 May 2021

Will there be a “before and after covid” for the shared service industry in CEE? What to expect about tomorrow’s scope of SSCs/GBSs in the region

1. [COST-CUTTING PARADIGM]
   Extreme process optimization and automation to reduce the operating size of organizations, increase efficiency and counter-attack the salary costs hike
   Presented by: Marta Wojtera, VP SSC – Volvo Group (PL)
2. [OPTIMIZED DELIVERY CENTERS]
   Do more with… the same: Rotating staff and transforming offices into community centers to increase number of functions in the same space, spreading across the fixed costs for increased competitiveness
   Presented by: Ieva Hertela, Acting General Manager – Atea Global Services (LV)
3. [NEW SERVICES TO BE TRANSITIONED]
   Accelerating the upskilling trend and building capabilities to attract more “unconventional” high value-added new services to the centers
   Presented by: Gabriela Kokai, Head of IT Innovation & HR Services Hub – Nilfisk (HU)
4. [HYBRID OUTSOURCING MODEL]
   Captive vs. BPO – Can SSCs take the lead on the outsourcing strategy of their organization and put in place optimized hybrid model managed at center level
   Presented by: Przemyslaw Siuda, Regional Director Shared Services Europe – TÜV Rheinland (PL)

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.