CEE SSC Online Breakfast Meeting #4

October Session

Proudly supported by and in partnership with

1-hour session including 30 minutes of panel discussion with 4 speakers and 30 minutes of Q&As

Program for Friday 22 October 2021

Short-term opportunities or long-term threats: Thoughts and visions on the future perspectives of post-pandemic SSC/GBS operations in the region and impacts on governance and operating models

Discussion points

  • The growing importance of business partnership and integration of “high value-added”, business-driven activities into SSC/GBS environment – what impact will it have on the people aspect and the competences needed? And what is the long-term future of the so-called “typical” transactional activities
  • Data sits in SSC/GBS – how mature centers can enable and be at the center of wide-spread data-driven business decision making?
  • The way forward: Centralized end-to-end business KPIs – how can SSC/GBS be in charge of business reporting and performance indicators at global level?
  • Ideation process, company culture identification and continuous improvement mindset – keeping the juice flowing in times of remote working: how to deal with “social” behaviors that cannot be replaced by intended meetings?
  • The infamous productivity levels: Increase then decline, volatility, how to measure it, new sets of metrics, mental health aspect – what are SSC/GBS anticipating for tomorrow’s quality of service delivery?

Katalin Csuhaj, Managing Director, Corning – Hungary
Tomasz Leśniewski, Head of Shared Service Center and President of the Management Board, Clariant – Poland
Michał Kasprzyk, Head of Regional Center and Member of the Board, Alcon Global Services – Poland
Peter Csucska, Managing Director and Regional Manager, Lexmark Budapest Competence Center – Hungary
Michał Bielawski, Managing Partner/Group CFO, Adaptive Solutions & Advisory Group – Poland

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.

Event Info

  • October 22, 2021
  • 09:00 - 10:00 CET
  • Live Stream via MS Teams


Michal Bielawski

Managing Partner / Group CFO
Adaptive Solutions & Advisory Group (Poland)

Peter Csucska

Managing Director & General Manager
Lexmark Budapest Competence Center (Hungary)

Katalin Csuhaj

Managing Director
Corning (Hungary)

Tomasz Lesniewski

Head of Shared Service Center & President Management Board
Clariant (Poland)

Find out more about the previous sessions