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Program for Friday 22 October 2021

[REGIONAL PANEL DISCUSSION]
Short-term opportunities or long-term threats: Thoughts and visions on the future perspectives of post-pandemic SSC/GBS operations in the region and impacts on governance and operating models

Discussion points

• The growing importance of business partnership and integration of “high value-added”, business-driven activities into SSC/GBS environment – what impact will it have on the people aspect and the competences needed? And what is the long-term future of the so-called “typical” transactional activities
• Data sits in SSC/GBS – how mature centers can enable and be at the center of wide-spread data-driven business decision making?
• The way forward: Centralized end-to-end business KPIs – how can SSC/GBS be in charge of business reporting and performance indicators at global level?
• Ideation process, company culture identification and continuous improvement mindset – keeping the juice flowing in times of remote working: how to deal with “social” behaviors that cannot be replaced by intended meetings?
• The infamous productivity levels: Increase then decline, volatility, how to measure it, new sets of metrics, mental health aspect – what are SSC/GBS anticipating for tomorrow’s quality of service delivery?

Panellists:
Katalin Csuhaj, Managing Director, Corning – Hungary
Tomasz Leśniewski, Head of Shared Service Center and President of the Management Board, Clariant – Poland
Michał Kasprzyk, Head of Regional Center and Member of the Board, Alcon Global Services – Poland
Peter Csucska, Managing Director and Regional Manager, Lexmark Budapest Competence Center – Hungary
Michał Bielawski, Managing Partner/Group CFO, Adaptive Solutions & Advisory Group – Poland

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.