SIMPLIFICATION IS NOT JUST FOR PROCESSES
The future resides in GBS’ ability to MASSIVELY simplify, not only the processes, but the entire way of doing business through improved internal communication, user experience, decision-making and time-to-market
- Learning to say “no” and challenging the status-quo and established corporate mindset to modernize service delivery
- The need for a self-realization before calling for a re-organizational big bang – if SSC/GBS wants to be at the forefront of innovation, they need to realize what they are really capable of (and build skills accordingly)
- Are GBS good enough at explaining the benefits of the change they preach?
- Consistency in the positioning and wording used to describe GBS activities to reflect positively at top management level: Center of Excellence – can simple and straight forward do the job?