DANCING WITH THE STARS

IT & GBS relationship in a context of cost reduction and increasing dependence on technology: Activity split, responsibilities and operating model design

• Are we in the face of a massive evolution in the existing relationship with IT? Integral part of GBS or a global partner to deal with?
• How to convince IT that you need more resources as a global transformation project owner but you don’t have the „access key”?
• What is IT doing or not doing in the organization? Are the roles & responsibilities and scopes clearly identified and communicated
• Is there a justification to centralize AI programs in SSC/GBS if IT is not part of it?