FLEXIBILITY IS THE NEW BLACK

Organizational flexibility and resilience – the new “must-haves” to sustainable SSC/GBS operations, but easier said than done?

• Fighting long-established organizational set-ups and structures that represent a blockage to the transition of more complex activities to SSC/GBS
• Flexible, new ways of recruiting – from traditional channels to new generation medium (be seen and new reach)
• Flexible transitions, the end of “lift and shift”? More tailored approaches, no one size fits all to better adapt to a rapidly evolving business environment
• Covid, check! What’s the next step to prove HQ of the built-in resilience of your GBS organization