NEW SCOPE, NEW LIFE?
Is there a real emergency in re-inventing your scope of services? What to keep, what to ditch, what to attract?
- Discussions years in the making: Has the service portfolio as we know it (finance, HR, IT, etc.) already reached an inflection point or will it still be around in the coming years?
- How to concretely initiate the transition towards new complex service lines – communication, small talks and confidence building needed to promote centers’ capabilities
- How to push services upward when you are not at the decision table?